❓ Frequently Asked Questions (FAQ) – PetzMoon
1. Do you ship across the UK?
Yes! We ship to all regions within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
2. How long does delivery take?
Standard delivery usually takes 3–5 business days within the UK. Express shipping options are available at checkout for faster delivery.
3. Do you offer international shipping?
Currently, we mainly serve the UK market, but we also deliver to selected European countries. Shipping costs and delivery times may vary depending on the destination.
4. What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, and Google Pay. All payments are processed securely.
5. Can I return or exchange a product?
Of course! You can return or exchange unused items within 14 days of delivery. Please ensure products are in their original packaging. For hygiene reasons, we cannot accept returns on opened food or grooming products.
6. How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with a tracking link so you can follow your package until it arrives.
7. Are your products safe for pets?
Yes. All our products are carefully selected from trusted suppliers and meet UK safety standards to ensure the health and comfort of your pets.
8. Do you sell for both cats and dogs?
Absolutely! At PetzMoon, you’ll find a wide range of products designed for both cats and dogs — from toys and accessories to beds, bowls, and grooming essentials.
9. Can I contact you for product recommendations?
Definitely! Our customer service team is happy to help you find the best products for your furry friend. Just send us an email or use the contact form on our website.
10. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter to receive exclusive deals, seasonal offers, and new product updates directly in your inbox.