Terms and Conditions

Terms & Conditions – PetzMoon

Welcome to PetzMoon! These Terms and Conditions outline the rules and regulations for the use of our website petzmoon.com and the purchase of our products. By accessing or shopping with us, you agree to these terms.

1. General

  • By using this Site, you confirm that you are at least 18 years old or using it under the supervision of a parent/guardian.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • All descriptions of products, prices, and availability are subject to change without notice.

2. Products & Orders

  • We make every effort to display accurate product information, but we cannot guarantee that colors, sizes, or images on your screen will always perfectly reflect the actual product.

  • Placing an order means you agree to purchase the selected products at the price indicated.

  • Orders are subject to acceptance and availability.

3. Pricing & Payments

  • All prices are listed in GBP (£) unless otherwise stated.

  • We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.

  • We reserve the right to refuse or cancel orders if fraudulent activity is suspected.

4. Shipping & Delivery

  • Delivery times are estimates only and may vary due to external factors (carriers, customs, weather).

  • Once dispatched, we are not responsible for delays beyond our control.

  • Please review our Shipping Policy for full details.

5. Returns & Refunds

  • Customers may request a return or refund in accordance with our Refund Policy.

  • Returned items must meet our conditions to qualify for a refund.

6. Limitation of Liability

  • PetzMoon shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

  • Our liability is limited to the purchase price of the product(s) in question.

7. Privacy & Security

  • Your personal information is handled according to our Privacy Policy.

  • We use secure payment systems and take all reasonable precautions to protect your data.

8. Intellectual Property

  • All content on this Site (logos, images, text, designs) is the property of PetzMoon and may not be reproduced without permission.

9. Governing Law

  • These Terms & Conditions are governed by and construed in accordance with the laws of the United Kingdom.

  • Any disputes will be subject to the exclusive jurisdiction of UK courts.

10. Changes to Terms

  • We reserve the right to update or modify these Terms & Conditions at any time.

  • Continued use of the Site after changes means you accept the updated terms.

11. Contact Us

If you have any questions about these Terms & Conditions, please contact us: