Shipping Policy – PetzMoon
At PetzMoon, we work hard to ensure your order arrives quickly, safely, and in perfect condition.
📦 Processing Time
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Orders are processed within 1–2 business days after payment confirmation.
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Orders placed on weekends or holidays will be processed on the next business day.
🚚 Shipping within the UK
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Standard Delivery: 3–12 business days
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Express Delivery: 2–8 business days (available at checkout)
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Shipping costs are calculated at checkout and vary depending on your location and order size.
🌍 International Shipping
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We currently ship to selected European countries.
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Delivery times vary by destination (usually 5–12 business days).
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International shipping fees are shown at checkout.
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Please note: customs duties, taxes, or import fees may apply depending on your country. These are the responsibility of the customer.
🔍 Order Tracking
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Once your order is dispatched, you’ll receive a tracking number by email.
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You can track your package through our carrier’s website until it arrives at your door.
🚫 Lost or Delayed Packages
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We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.
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If your order appears lost, contact us at support@petzmoon.com and we’ll do our best to assist.
📩 Wrong Address Disclaimer
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Please ensure your shipping address is correct at checkout.
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We are not responsible for orders shipped to an incorrect address provided by the customer.
❓ Questions
If you have any questions about shipping or delivery, contact us at support@petzmoon.com. We’re here to help! 🐾